This is a demo store. No orders will be fulfilled.
Payment
Payment
What payment methods do you offer?
You can pay with:
• Credit card (Mastercard, VISA, American Express, V PAY, Maestro)
• PayPal
• Carte Bleue
• Bank card
• Apple Pay
Other payment methods depend on your location.
Has my payment gone through?
With most payment methods, the payment reaches us straight away. You'll then receive an order confirmation by email. Once you receive this confirmation, you can be sure your payment has been processed successfully.
Please note: it can sometimes take up to 4 hours to receive your confirmation. If you haven't received one, check your spam or junk folder first. Still no confirmation after 4 hours? Want to know more or need a hand? Chat directly with our chatbot Casey by clicking the dark blue icon in the bottom right corner.
My payment didn't go through!
Don't worry! Within an hour, you'll receive a payment reminder by email so you can still complete your payment. If the payment still hasn't been made, we'll send you a second reminder after 4 hours. Make sure to check your spam and junk folders for these emails too.
My payment has been charged twice!
That's certainly not supposed to happen! Find your proof of payment and order number, and send them to us via our chat. We'll look into the duplicate payment straight away.
Gift card and discount code
Where do I enter my discount code or gift card?
Go to your basket. Below the "Continue order"button, you'll find a field labelled "Discount code/Gift card code". Click this field to enter your code. Then click "Apply" and finish with the "Use".
I forgot to enter my discount code or gift card!
No problem! Send your order number along with your discount code or gift card code to our customer service team. We'll be happy to check whether the code is still valid and whether it can be applied to your order.
Please note: Applying a discount code or gift card retrospectively is only possible if the code meets all the necessary requirements. Our customer service team will review each request individually and let you know what options are available.
My discount code or gift card isn't working!
Sorry to hear you're having trouble entering your discount code or gift card. Always double-check that you've entered the code correctly. Done that? Send it to us along with a screenshot of the error message. We'll be happy to look into the issue with you and find a suitable solution.
Can I use more than one discount code or gift card?
It is possible to combine discount codes and gift cards. If you enter the discount code first, you can then use your gift card code afterwards. That said, it's not possible to combine two discount codes on a single order.
Check your gift card balance and validity
Your gift card balance can be found in the email we sent you when your gift card was issued. Want to check your current balance, or can't find that email? Go to your basket. Below the "Continue order"button, you'll find a field labelled "Discount code / Gift card code". Click on this field to enter your code. Then click "Apply". Your gift card code and current balance will then appear below.
Invoice request
Where can I find my invoice?
We'll always send you a digital invoice by email after payment. If you can no longer find it, you can of course request a new one. Send an email with your order number to [email protected]. We'll be happy to resend your invoice.
Payment reminder
Why have I received a payment reminder?
Your order won't be dispatched until we've received payment. If your order hasn't been paid for yet, you'll receive a payment reminder by email after one hour. We'll send another after four hours. If we still haven't received payment, your order will be cancelled automatically. If you have paid and the amount has been debited from your account, you can ignore this payment reminder.
