This is a demo store. No orders will be fulfilled.
Order & delivery
Due to the exceptional increase in shipments during the festive period, you may experience delays in delivery. We appreciate your patience! Not received your parcel after 7 working days? Please get in touch.
My order
Has my order been confirmed?
Received an order confirmation by email? Then you're all set and your order has been successfully placed.
Please note: it can take up to 4 hours to arrive. If you haven't received an order confirmation, check your spam or junk folder first. Still nothing after 4 hours? Chat directly with our chatbot Casey by clicking the dark blue icon in the bottom right corner.
What is the status of my order?
Did you place your order through your account? Log in to view the current status directly. Did you order as a guest? No problem! You'll receive a confirmation email as soon as your order has been processed. This email will include all your shipping details, including when your parcel is on its way. Once your order has been dispatched, you'll receive a shipping confirmation with everything you need to track your parcel.
I'd like to cancel my order
Sorry to hear you'd like to cancel! Once an order is placed, we get straight to work packing and dispatching your parcel. Already received a shipping confirmation? In that case, we're afraid it's no longer possible to cancel. Once your order arrives, you can register it as a return.
Not yet received a shipping confirmation? Chat directly with our chatbot Casey by clicking the dark blue icon in the bottom right corner.
Please note: this does not guarantee that cancellation is still possible.
Delivery
What are your delivery times?
Delivery times depend on the delivery method you choose. As you proceed through your basket, the available delivery options will appear. We'll always show you the estimated delivery time.
When can I expect to receive my order?
Your estimated delivery date will be shown after you place your order and depends on the delivery option you selected.
Haven't received your order after 2 working days? Get in touch and include your order number and correct address.
I haven't received my parcel
Check below "delivery times" when you can expect to receive your order. If one of our carriers experiences a delay, we allow them a period of 2 working days to deliver your parcel, and we always expect your parcel to arrive. Still not received after those 2 working days? Get in touch with your order number and correct address so we can find the right solution for you.
I want to change my delivery address
Once you've placed your order, we get straight to work packing and shipping your parcel. Already received a shipping confirmation? In that case, we're afraid it's no longer possible to change your address.
Not yet received a shipping confirmation? Want to find out more or need a hand? Chat directly with our chatbot Casey by clicking the dark blue icon in the bottom right. Please bear in mind that this doesn't guarantee the address can still be changed.
I forgot to collect my parcel from the collection point
If you don't collect your parcel within the timeframe set by your chosen carrier, it will be returned to our warehouse. Please get in touch by email to let us know. We can then arrange a redelivery or a refund for your parcel.
Delivery options and shipping costs
What are the shipping costs?
The shipping cost depends on the delivery method you choose.
What delivery options do you offer?
To make sure our delivery options always work for you, we update them from time to time. Some customers care a great deal about sustainability, right through to delivery. Others want speed or flexibility. As you work through your order, you'll see the delivery options we currently offer appear in your basket. Simply choose the one that suits you best.
International shipping
In our French shop coquedetelephone.fr we deliver to mainland France and Belgium. In our German shop handyhuellen.de we deliver to Germany and Austria, and in our Dutch shop Smartphonehoesjes.nl we deliver to the Netherlands and Belgium.
Order confirmation not received
I haven't received my order confirmation
We occasionally experience a technical delay, which means your order confirmation may take up to four hours to arrive. Always check your spam or junk folder to make sure it hasn't landed there.
Still no confirmation after four hours? Want to know more or need a hand? Chat directly with our chatbot Casey by clicking the dark blue icon at the bottom right of your screen.
PayPal: order confirmation not received
We occasionally experience a technical delay, which means your order confirmation may take up to four hours to arrive. Always check your spam or junk folder to make sure it hasn't landed there.
Still no confirmation after four hours? Want to know more or need a hand? Chat directly with our chatbot Casey by clicking the dark blue icon at the bottom right of your screen.
