This is a demo store. No orders will be fulfilled.
Contact
Suggestions
What is your policy on product reviews?
We believe it's important to publish only genuine reviews. All reviews that meet our review criteria are published on the website. Every review is read and assessed by our team. We also verify whether the product was purchased on Phonecases.co.uk. It may therefore take a few working days before your review appears on the website. If a review was written in one of our international online stores, we'll indicate this. Phonecases.co.uk does not pay for reviews.
We'll decline your review if you haven't purchased the product and/or the comment contains any of the following:
• Inappropriate language (for example, profanity, etc.)
• Personal details (phone number, email address, etc.)
• Commercial content (sponsored promotions, promotion of other commercial parties, etc.)
• Statements on topics unrelated to the product (for example, delayed delivery, etc.)
I have a suggestion for you!
We're always open to suggestions for improving our service. If you have any, we'd love to hear them by email at [email protected]
Where can I submit a complaint?
It's very important to us that all our customers are happy. In the unlikely event that you're not satisfied, our customer service team is ready to address and resolve your complaint. Please send your complaint to: [email protected]
Talk to us
Got a question? Casey, our AI assistant, is on hand to help straight away via chat.
You can choose whatever works best for you:
• Chat here on the website
• Send us a message on WhatsApp
Casey helps you right away. Can't get it sorted? One of our colleagues will step in.
Personal support from our team
Would you prefer to speak directly with one of our colleagues? Of course, that's possible.
Our team is available during opening hours to help you via chat.
Availability
Monday to Friday
07:00 – 15:30
Outside these hours, Casey is still here to help you via chat.
Contact and opening hours
Your personal AI assistant
Got a question? Our digital colleague Casey is here to help. Casey is our AI assistant and helps you straight away, 24 hours a day, 7 days a week. You can easily get in touch with Casey via the dark blue "Contact us" button or via the chat icon at the bottom right of the page.
Live chat
Can't find the answer with Casey ? In that case, one of our colleagues will of course step in. Our customer service team is available via live chat Monday to Friday, 08:30 to 17:00.
Please note: Our customer service team is closed at weekends and on bank holidays.
Chat
Chat with Ploonkie 24 hours a day, 7 days a week by clicking the dark blue chat icon.
Live agent: Monday to Friday, 08:30 to 17:00
⏱️ Response time: 30 seconds
Call
Phone: +31 (0) 33-202 23 55
Monday and Friday, 11:00 to 17:00.
Please note: The phone number on our website is a Dutch number. If you call from France or Belgium, additional charges may apply depending on your provider. These costs are your responsibility.
Who is Ploonkie?
Ploonkie is our virtual colleague who can answer all your questions, any time of day.
Click the dark blue chat icon at the bottom right to start a conversation, 24 hours a day, 7 days a week. Ploonkie can't answer your question? We'll then pass the conversation on to one of their customer service colleagues.
Opening hours and contact channels
Below you'll find our opening hours by channel. Our customer service team is closed on Sundays and bank holidays.
Chat
Chat with Ploonkie 24 hours a day, 7 days a week by clicking the dark blue chat icon.
Live agent: Monday to Friday, 08:30 to 17:00
⏱️ Response time: 30 seconds
Call us
Phone: +31 (0) 33-202 23 55
Monday and Friday, 11:00 to 17:00.
Please note: The phone number on our website is a Dutch number. If you call from France or Belgium, additional charges may apply depending on your provider. These costs are your responsibility.
Today: Between 11:00 and 13:00, all our customer service staff will be in training so we can continue to provide the best possible service. This means no one will be available to take your call live. You're always welcome to use our chat, though. It's open 24 hours a day, 7 days a week!
