Suggestions and feedback

Suggestions

We're always open to suggestions to improve our service further. If you have any suggestions, feel free to send them by email to [email protected].

Customer reviews

When shopping online, an independent review is an important factor in judging whether a webshop can be trusted. That's why we work with TrustedShops. After every order, our customers are invited to rate our service. TrustedShops is an independent company that collects these reviews. You can read our reviews here.

You can also leave a review on the product page of an item you've ordered. This helps others make the right choice, and you could be in with a chance of winning a £100 gift voucher. To be in with a chance of winning, please include your full name.

Complaints

We care deeply about the satisfaction of every customer. If you're not entirely happy, please get in touch with our customer service team. We'll do our very best to find a solution.

You can send your complaint to [email protected]. Once we've received it, we'll send you a confirmation. Please include your name, address and order number so we can handle your complaint as quickly and efficiently as possible. We'll respond within one week.

Customer experience

Customer experience matters to us. That's why we ask every customer to leave a review after receiving their order. And here's the thing: 99% of customers would recommend Ploonk (formerly coquedetelephone.fr). Based on your reviews, we improve the quality of our products and help others make the right choice. Read all Ploonk (formerly coquedetelephone.fr) customer experiences.