This is a demo store. No orders will be fulfilled.
Returns policy
Free exchange: how does it work?
Want to swap your product for the same item in a different colour, or for a product that fits a different device? Returns are free of charge! When registering your return, select the "Gift voucher" option. Once your return has been processed, you'll receive a gift voucher to the value of your original purchase. You can then use it to order your replacement from our online shop. Order before 17:00 and we'll dispatch your new item the same day!
Returns conditions
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Products may be returned within a 60-day return window, starting the day after you receive your item or items.
- The item is, where possible, in its original condition and packaging.
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Return costs: at Phonecases.co.uk, we offer a "safe guarantee" on all our products. This means returns are free of charge if you'd like to swap your product for the same item in a different colour, or for a product that fits a different device. In that case, you'll receive a free returns label and a gift voucher once your return has been processed. If you'd prefer a refund, the return cost is £2.50, which will be covered by you.
Exceptions to the right of return
Not all products can be returned. The following items fall outside the 60-day return window:
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Personalised items. These are items designed with a photo or illustration using our design tool on the website.
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Items that can only be used once, such as screen protectors and liquids, if the packaging has been opened.
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Items that are damaged or incomplete for reasons not attributable to us.
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Branded product items whose packaging is missing or has been (severely) damaged.
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Items that cannot be returned for hygiene reasons, such as earphones and face masks.
Warranty
Phonecases.co.uk stands behind everything you order from us. That's why all our products come with a standard one-year warranty, and we promise to resolve any warranty claims quickly. Our warranty does not cover defects caused by normal wear and tear, misuse, intensive use, or accidental drops and impacts, unless stated otherwise.
Warranty rights
If you notice a defect or damage, please let us know via our returns form, including a few photos of the damage or a description of the defect, along with your order number. We're happy to help you by email.
